Tools

Configure AI tools and knowledge base for your assistant.

Overview

Tools enable your AI assistant to access information and perform actions during conversations. When you add a website, Hunch automatically discovers available tools by analyzing your site content.

How Tools Work

1. Automatic Discovery: Hunch scans your website and identifies potential tools
2. Tool Activation: You choose which tools to enable
3. AI Usage: The AI uses enabled tools to answer visitor questions

Managing Tools

Viewing Tools

1. Go to your website settings
2. Navigate to Tools
3. View all discovered tools with:
   • Name and description
   • Status (enabled/disabled)
   • Source page

Enabling/Disabling Tools

Toggle individual tools on or off:

1. Find the tool in the list
2. Click the toggle switch
3. Changes apply immediately

Re-analyzing Website

To rediscover tools:

1. Click Verify (runs a full discovery crawl)
2. Wait for the analysis to complete
3. Review the resulting draft, then Approve & Publish

Discovery drafts & review

Every Verify run lands in Tool Drafts as a pending draft with a diff against your live tools — it never overwrites them directly. This is deliberate:

• Auto-handled, no clicks needed. Runs identical to your live tools (+0/−0/~0) are skipped automatically and never create draft clutter. A meaningful new draft marks older pending drafts superseded, so the queue holds a single actionable item.
• Still manual: approving real diffs. A crawl can misread a page, and publishing that straight to what visitors' widgets execute is worse than one click. The draft shows you added/removed/modified counts first.
• First discovery auto-publishes. When a site has no live tools yet, the first run publishes immediately — there is nothing to protect.

So the normal loop is just: Verify → either "live tools already up to date" and you're done, or review one draft → Approve. Rejecting only archives a draft; it never touches live tools, versions, or history.

Tool Types

Content Tools

Tools that provide information about your business:

• FAQ: Common questions and answers
• Pricing: Product/service pricing information
• Policies: Return, shipping, privacy policies
• About: Company information

Action Tools

Tools that perform actions:

• Booking: Schedule appointments
• Cart: Add items to shopping cart
• Search: Search products/content

Knowledge Tools

Tools based on your website content:

• Product Catalog: Product information
• Blog Articles: Blog post summaries
• Documentation: Help docs

Tool Limits by Plan

Plan	Active Tools
Free	Unlimited
Starter	Unlimited
Professional	Unlimited

Best Practices

1. Enable relevant tools: Only enable tools relevant to visitor needs
2. Keep content updated: Re-analyze after website changes
3. Review tool names: Ensure tool names are descriptive
4. Test in preview: Test tool responses before going live

Troubleshooting

Tools not appearing:

• Re-analyze your website
• Ensure your site is accessible
• Check for crawl errors in analytics

Tool not working:

• Verify the tool is enabled
• Check the source page exists
• Test manually in chat

Too many tools:

• Prioritize high-value tools
• Disable unused tools
• Consider upgrading your plan

tip

Start with 5 essential tools and add more as needed. Focus on tools that answer your most common visitor questions.